Located in Seattle, doxo was founded as a partnership between several venture capitalists, including Amazon CEO Jeff Bezos' firm, Bezos Expeditions. Their goal with this venture was to make it easier for people and small businesses to pay their bills no matter where they are when they're due, all from one single account. As of now, doxo can point to millions of users and they can rightfully claim it has changed the way those millions pay their bills. It seems like a warning to the other players in the personal finance space; this is the first crowd-sourced, consumer-centered bill payment solution.
Recently, the leaders at doxo expanded its entire operation, to make sure their customers know they are intent on preventing scams and warning hackers to stay away. After they doubled their customer base, they also expanded their customer service and support capability. At the same time, they are constantly working to expand their partnerships with major companies, to the point that 45,000 billers of all sizes allow customers to access their bills and pay them through doxo. That list of billers runs the gamut, and includes industries such as utilities, finance, telecom, banking and insurance, among many other sectors. It seems they are sending a warning to the competition; there are few bills that can’t be paid through doxo.
The personal financial services segment of the economy represents roughly half of all household spending. That is why the folks at doxo started the company in the first place. The act of managing and paying all the bills in a typical household is one of the most frustrating and confounding tasks every family has to face. On average, households pay at least 10 or more bills every month and many of them juggle several online accounts, the occasional creditor that won't take a credit card and a number of websites that won't work with a mobile phone or tablet.
